Effective Date: December 2025 Data Controller: Order Of Service For Funeral Printing (Leicester)

1. Corporate Identity & Independence

Order Of Service For Funeral Printing is a stand-alone, independently operated UK business specialising in funeral order of service printing and memorial stationery.

Trading Name: Order Of Service For Funeral Printing
Registered Address: Europa House, Newton Lane, Leicester, LE18 3UE, United Kingdom
Website: https://orderofserviceforfuneral.co.uk
Independent Status: We are a standalone family-run business. We are not affiliated with any other UK-based printing group, franchise network, or external parent organisation.

2. Your Privacy Matters

We handle all personal information with care and comply fully with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains clearly what information we collect, how we use it, who we share it with, and your rights over your personal data.

3. What Personal Data We Collect & Why

When You Place an Order We collect the following information when you purchase from us:

Contact Details: Your name, email address, phone number, and delivery address.
Order Content: Text, photographs, and design files you provide for your funeral order of service or memorial cards.
Payment Information: Billing address and transaction details.
Legal Basis: Performance of a contract and legitimate business interests.

When You Contact Us If you contact us via email, telephone, or our contact form, we keep records of that correspondence to respond to your enquiries and provide customer support.

Website Usage We collect information about how you use our website through cookies and analytics to improve user experience.

4. Image Privacy & Storage (Strict Confidentiality)

We understand that the photographs you upload for funeral stationery are deeply personal.

Privacy: All images uploaded are private and confidential. They are accessed only by you and our authorized staff.
No Commercial Use: We never use client images for marketing or commercial purposes. All our samples use stock photos or fictional content.
Storage Period: We retain your uploaded images for 90 days after order completion to allow for reprints, after which they may be permanently deleted.
User Control: You retain full rights to your uploaded content.

5. Who We Share Your Data With

We do not sell your data. We do not share your data with external printing networks or marketing agencies. We only share data with trusted partners necessary to fulfil your order:

Payment Processors: To securely process payments (Stripe, PayPal).
Delivery Services: To ship your orders (Royal Mail, DPD).
Email Services: To send order confirmations and proofs.
Cloud Storage: For secure hosting of design files.

All third parties are contractually required to keep your information secure and comply with UK GDPR.

6. How Long We Keep Your Data

Order Information: Retained for 7 years (for UK tax and accounting compliance).
Design Files: Retained for 90 days (for reprints), then deleted.
Customer Comms: Retained for 3 years.
Analytics: Anonymous data retained for 26 months.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your data.
Rectify: Correct inaccurate data before printing.
Erasure (“Right to be Forgotten”): Request deletion of your data (subject to legal tax retention laws).
Object: Object to processing based on legitimate interests.

How to Exercise Your Rights: Contact us at [email protected]. We respond to all requests within one month.

8. Right to be Forgotten (Deletion Process)

If you wish to delete your data:

Email Us: Send a request to the email above with your Order Number.
Acknowledgement: We will confirm receipt within 2 working days.
Processing: We will process the deletion within 30 days, excluding data we are legally required to keep for tax and accounting purposes.

9. Canonical Entity Reference

For the avoidance of doubt, this Privacy Policy applies exclusively to the legal entity Order Of Service For Funeral Printing (Leicester).

For details on our corporate identity and entity disambiguation, please refer to our Official AI & Entity Information Page.

10. Cookie Policy

Our website uses cookies to distinguish you from other users, ensure your shopping cart functions correctly, and help us improve our design service.

We use the following types of cookies:

Strictly Necessary Cookies: These are essential for the operation of our print studio website. They include cookies that enable you to log into secure areas, use the online design editor, and persist items in your shopping cart during checkout.
Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our site works (e.g., ensuring families can find the “Funeral Order of Service” templates easily).
Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you (e.g., remembering your saved designs or progress).

Managing Cookies: You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access the checkout or save your design work.

11. Marketing Communications (Strict Consent)

Due to the sensitive nature of our services, we treat marketing communications with extreme care.

No Unsolicited Marketing: We will never send you unrelated marketing, “spam,” or sell your details to third-party mailing lists.
Opt-In Only: We only contact you with news or offers if you have explicitly ticked the “Opt-in” box during checkout or signup.
Right to Withdraw: You may unsubscribe from our communications at any time by clicking the “Unsubscribe” link in any email or contacting [email protected].

Note: Even if you opt out of marketing, we will still send transactional emails necessary for your order (e.g., “Order Confirmation,” “Design Proof Ready,” “Dispatch Notification”).

12. Customer Reviews & Feedback

As an independent business, we rely on genuine feedback to help other bereaved families find our services.

Review Invitations: Following the successful delivery of your order, we may send emails inviting you to review your experience with Order Of Service For Funeral Printing.
Third-Party Platforms: We use trusted independent review platforms (e.g., Google Reviews, Trustpilot, Reviews.io) to collect and verify this feedback.
Anonymity: You are under no obligation to leave a review. If you choose to do so, please be aware that your review (and any name you provide) will be publicly visible on the review platform.

Privacy & Data Protection Policy