Refund and Returns Policy

Because our products are personalised and printed to order, refunds and returns are only available in specific circumstances.

Our policy is designed to ensure that any issues are resolved quickly and fairly.

Reporting Issues

• Any printing errors, damage, or quality concerns must be reported by email to [email protected] within 3 days of receiving your order.
• Please include your order ID number in the subject line and provide clear photographs or send samples where requested.
• You must notify us before using the products. If products have been used, we cannot refund, even if reported within 3 days.

Resolution Process

1. First step – Reprint or replacement
   If we confirm the product was produced incorrectly or to an unacceptable standard, our first action will be to reprint and replace the order at no extra charge.
   
2. Refunds
   Refunds will only be issued if:
   
   • We cannot reasonably resolve the issue by reprinting/replacing, or
   • We specifically agree in writing that a refund is appropriate
   
   
   Refunds, where approved, are normally processed within 30 days of confirmation
   
   Damaged Deliveries
   
   If the packaging of your order has been damaged, please accept the parcel and check the contents as soon as possible. If you find that the materials inside are damaged, you must email our Customer Service team at [email protected] with your order ID and photographic evidence so we can process and reprint your order immediately.
   
   If, when delivered, the printed product cannot be used because the packaging is missing or the contents are completely ruined, please refuse the delivery and contact our Customer Service team straight away at [email protected]